Register Now: SUPRT Refresher Training July 13th

Register in advance for the SUPRT Refresher Training on July 13th, here:

Omni SUPRT Refresher Training

It has been over six months since the Substance Abuse and Mental Health Services Administration (SAMHSA) transitioned from the GPRA to the SAMHSA Unified Performance Reporting Tool (SUPRT). We’ve been grateful to assist in making this transition as smooth as possible.

Omni will host a SUPRT Refresher Training on Monday, July 13th, 2026, from 12:30 to 2:00 PM ET. This session will go through the essential information provided in our initial November SUPRT training, as well as offer some insights and lessons learned since the start of SUPRT. This refresher training will also highlight the technical assistance tools the Omni team produces to help you track and submit your data, submission timelines, client tracking procedures, and best practices for administering the SUPRT survey.

This training is open to all CSB and agency staff who wish to brush up on skills and address any lingering questions since the launch of the tool in October, but we especially encourage representation and participation from any CSBs or agencies who recently joined the SOR grant, or have new staff. Any staff who provide or oversee SOR-funded services are also welcome.

After registering, you will receive a confirmation email with details on how to join the session.

If you have any questions, please reach out to Omni at SORSupport@omni.org. We look forward to seeing you at the SUPRT refresher session!

SUPRT Tracking Sheet & Email Updates

Please disregard the tracking sheet and email updates regarding your SUPRT surveys sent earlier today. That information was not fully accurate due to a technical issue on our end, that have resulted in completed surveys not showing up.

We sincerely apologize for any inconvenience this has caused. We are working diligently to resolve this issue and will send out another email once it is fixed and new tracking sheets and updates are available.

Please don't hesitate to reach out if you have any questions at SOR Support@omni.org.

Omni Kudos to Northwestern Community Services!

Each month, we like to recognize CSBs and agencies that are leading the way in completing SUPRT A and C surveys, supporting clients through the process, and bringing a 'spirit of inquiry' to their work with our TA Team.

This month's kudos goes to the Northwestern Community Services (CSB) team! Northwestern has completed 46 SUPRT 6-month follow-ups so far in Year 2 of the grant, and 42 of those clients successfully completed a SUPRT C assessment. That's an outstanding client engagement rate of 91%, and it reflects a strong commitment to maintaining client relationships over time.

Lastly, A big thank you to all CSBs and agencies for your continued work this year. We know SUPRT administration can be challenging, but the impact you're making in your communities is real and meaningful. Keep an eye out for details on our upcoming July SUPRT refresh training — more information coming soon!

As always, the Omni team is here if you have questions or need support with any aspect of SUPRT administration — reach out anytime at SORsupport@omni.org.

SOR Success Story Highlight: Norfolk CSB and New River Valley Community Services

Across the region, SOR-funded partners continue to prioritize comprehensive treatment and recovery networks by forming strategic and valuable partnerships with external entities to best serve their clients. One way CSBs and agencies have demonstrated their commitment to these partnerships is through building relationships with local jails. Collaborations like these help build a network of care as clients navigate the correctional system and ensure that they receive the treatment they need in all settings. This month, we want to recognize Norfolk CSB and New River Valley Community Services for their success in strengthening such partnerships and we invite you to read the uplifting stories provided by the CSBs below.

We continue to be proud partners in supporting the vital services that you all provide for your communities and look forward to highlighting additional success stories from CSBs and agencies in the coming months. If you have a SOR Treatment or Recovery success story you would like us to highlight, please don’t hesitate to share it with us at SORSupport@omni.org!

Norfolk CSB:

"This quarter marked a major milestone for the Peer Services department as they received formal approval to begin providing outreach and recovery support inside Norfolk City Jail. This achievement reflects months of collaboration, preparation, and relationship building with jail leadership, all driven by a shared commitment to improving access to recovery resources for justice-involved individuals.

With this approval, Peer Specialists are now able to meet directly with incarcerated individuals, offering peer-led support, recovery planning, and linkage to treatment services prior to release. Early engagement is a critical factor in reducing relapse and recidivism, and this new access allows the team to reach individuals at a pivotal moment in their recovery journey.

The initiative has already generated strong interest within the facility, with staff expressing appreciation for the added support and participants reporting increased hope and motivation. By bringing lived experience-based recovery services behind the walls, the Peer Services department is helping bridge gaps in care and strengthening the continuum of support for some of the community’s most vulnerable residents.

This expansion represents not only a departmental success but a meaningful step forward for recovery-oriented care in the region. The team looks forward to continued partnership with Norfolk City Jail and to supporting individuals as they prepare for successful reentry and long-term recovery."

New River Valley Community Services:

“With SOR funds we have increased staff in our local jail. We have increased screening for substance use in the jail, so clients have faster access to MAT, counseling, and peer support. Our staff work closely with the Jail staff to decrease barriers to treatment. With this increase in staff, we are able to work closely with post-jail services to increase community support for clients which includes housing, CM services, peer support services, and transportation.”

Reminder to Complete a Record Closeout before Starting a New Episode of Care

As our team reviews SUPRT survey data, we have identified an uptick in clients with multiple open episodes of care, which indicates that a record closeout was not completed for the previous episode before a new one was started.

An episode of care refers to the period of time during which a client is actively enrolled in services, beginning with a Baseline SUPRT survey near the time they began receiving services and ending with a Record Closeout SUPRT survey when they stopped receiving services.

Please keep the following in mind:

• Each client should only have one active episode of care at a time.

  • In your weekly tracking sheets, a closed episode of care (i.e., any episode of care associated with a Record Closeout SUPRT survey) will show as a grayed out row in the spreadsheet.

• If a client has left services and later returned, a Record Closeout SUPRT survey must be completed before entering a new Baseline SUPRT survey for that client. The same unique Client ID must be used for the new episode of care.

• If a Record Closeout is not completed, the next Baseline SUPRT survey will appear as a new episode of care and a new row for that Client ID in your agency’s tracking sheet.

  • This will be flagged as an error in your tracking sheet with the following note: “Client is missing a record closeout before starting their second episode of care. Please add in the record closeout survey for this client. If you have any questions or concerns about the survey displayed here, please reach out to Omni.”

If you have any questions, please don't hesitate to reach out. Thank you to all CSBs and agencies for your continued diligence in ensuring all survey data is accurate!

Kudos to CARITAS for High SUPRT Baseline Completion and Client Engagement!

As we near the midpoint of SOR IV Year 2, we want to highlight CSBs/agencies that are excelling at completing SUPRT A and C surveys, engaging and supporting clients, and demonstrating a ‘spirit of inquiry’ when working with our TA Team on SUPRT administration issues.

This month, we’re giving a special kudos to the CARITAS team! They have completed 126 SUPRT baselines so far in year 2 of the SOR IV grant, and a majority of those clients also completed the SUPRT C survey.

We also want to give a shoutout to all CSBs and agencies this year for navigating the transition from the GPRA to the SUPRT too!! We recognize that encouraging client participation in the SUPRT C can be tricky and challenging.

As a reminder, the Client Engagement Sheet resource provides clients with more information on the SUPRT C, why they have been asked to complete it, and how it benefits them. SAMHSA also created a Client FAQ sheet (English; Spanish) which can prepare survey administrators with answers to common questions from clients. These can be great tools to encourage participation.

If you have questions or need support with any aspect of SUPRT administration, please reach out to our Omni team at SORsupport@omni.org.

SOR IV Year 2 Monthly Progress Reports Now Available!

Greetings! The first Monthly Progress Report for SOR IV Year 2 has been uploaded to your agency’s Dropbox folder. Reports are populated for agencies with 10 or more baseline assessments completed. Moving forward, progress reports will be uploaded to your agency’s Dropbox folder on the first Monday of each month. The newest file is saved in the folder “Progress Reports-SOR IV” with the file name CSB/AGENCY Monthly Progress Report Feb 2026.

Figure 1 of the report includes the number of Intake GPRAs your agency completed in SOR IV Year 1, if applicable, as well as the number of SUPRT Baseline’s completed so far in Year 2.

Figure 2 displays the total number of Baseline, 6-month, and Annual assessments broken down by whether the client did not participate (SUPRT-A only) or the client did participate (both SUPRT-A and SUPRT-C were completed).

If you have any questions regarding the SOR IV Year 2 monthly progress reports, please feel free to reach out to us at SORSupport@omni.org!

Omni SOR Support Team

SOR Success Story Highlight: Hampton-Newport News CSB and Richmond Behavioral Health Authority

Across the region, SOR-funded partners continue to expand access to treatment and strengthen overdose prevention efforts in meaningful ways. Hampton–Newport News CSB and Richmond Behavioral Health Authority exemplify this commitment through innovative outreach, enhanced treatment access, and proactive overdose response initiatives. Their work reflects a coordinated and community-focused approach to increasing access to care, reducing overdose risk, and supporting individuals on their path to recovery.

We invite you to read their brief stories below and look forward to highlighting additional success stories from CSBs and partner agencies across the region in the coming months. We know you are all doing impactful, lifesaving work every day, and we have a deep respect for your continued dedication to the communities you serve.

Richmond Behavioral Health Authority (RBHA):

"RBHA continues to prioritize efforts regarding lifesaving overdose prevention and response services, some of which are funded/supported by our SOR grants. Examples of our activities include the provision of opioid overdose reversal supplies; distribution of fentanyl test strips; provision of medication disposal kits; and ongoing overdose reversal education & training services. 

The latest addition to our efforts includes the installation of 6 overdose emergency kits in our 5th Street building location. The kits were installed in high-traffic, visible areas for easy access. Four of these are next to the AED machines."

Hampton-Newport News CSB (HNNCSB):

“HNNCSB has successfully launched our Mobile Unit, providing community outreach and Medication Assisted Treatment services for individuals with Opioid Use Disorder. We continue to provide SOR-funded outpatient services, to include peer recovery supportive services, Medication Assisted Treatment and therapeutic services at our outpatient clinic.”

Reminder: ICD-10 Code Reporting for SUPRT-A

Greetings all!

As we review the data collected from SUPRT-A baseline and follow-up assessments, we wanted to send a quick reminder that you do not need to enter the full behavioral health diagnosis code (ICD-10-CM) for each client. For the purposes of this reporting tool, please input only the three character category for each diagnosis code, even if the more detailed information is available in the client record (e.g. report both F10.13 and F10.182 as F10). If more than three codes apply, indicate the codes most relevant to the client’s participation in SAMHSA grant services.

For future reference, please see the guidance and example outlined in question 9 of our Omni FAQ document: SUPRT+FAQ_11.26.25.pdf.

We appreciate your continued commitment to enact impactful change in your communities as we all adjust to the new data collection tool.

As always, if you have any questions about the SUPRT tool or your CSB/Agency’s SUPRT data, please don’t hesitate to contact our team at SORSupport@Omni.org.

Corrected Tracking Sheets Available & Record Closeout Reminder

Corrected Tracking Sheets Now Available!

In December, Omni identified several issues with the weekly tracking sheets that were resulting in completed surveys not showing up. As of Monday afternoon, 1/5, these issues have been resolved. Corrected tracking sheets are now available in your CSB/Agency’s Dropbox folder.

As a reminder, we recommend always entering your email at the end of the survey to receive a confirmation that the survey was submitted to us successfully.

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SUPRT Record Closeout Reminder for GPRA Clients

We wanted to provide a brief reminder about which SUPRT surveys should be entered for clients who were still active at the end of SOR IV Year 1 (i.e., they had not completed a GPRA discharge).

When an active GPRA client stops receiving SOR-funded services, a Record Closeout should be entered to close that “episode of care”. Once an episode of care is closed, no other surveys should be entered for the timeline associated with that GPRA Intake. If the client returns at a later time (i.e., they begin a new episode of care), then a Baseline SUPRT should be completed. The windows for the 6-month and Annual follow-up assessments will be calculated in accordance with the new Baseline.

Note: Do not complete a new Baseline for a client without closing out the previous episode of care. For active GPRA clients only, a 6-month or Annual SUPRT survey should be entered without entering a Baseline SUPRT. If you are receiving errors attempting to enter a 6-month or Annual survey for an active GPRA client, please reach out to us. In this scenario, don’t enter a Baseline survey as this will indicate the start of a new episode of care for the client and any surveys entered after that Baseline will not be associated with their GPRA surveys.

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As always, if you have any questions about your CSB/Agency’s SUPRT data, please don’t hesitate to contact our team at SORSupport@Omni.org. Happy New Year!