SOR Success Story Highlight - Chesterfield CSB

Across the region, sites are forming networks of care for clients by innovating and emphasizing connection as a crucial part of the treatment process. Success for those seeking treatment is greatly supported when they have both guidance from professionals and encouragement from peers who have experienced similar achievements and struggles. We want to recognize Chesterfield CSB for initiating a successful contingency management program and for forging positive relationships with clients and external partners.

We are grateful that Chesterfield shared this with us, and we thank all CSBs/agencies for their continued incredible efforts! If you have a SOR Treatment or Recovery success story you would like us to share, please reach out to SORSupport@omni.org!

“Chesterfield CSB has successfully initiated our first contingency management program using the fishbowl method to support increase in OBAT group participation. In the first two months of implementation the program has served 15 individuals in contingency management.

Additionally, our new virtual peer group continues to grow, having started in November 2025 and serving 27 unique individuals in the first quarter of SOR IV Y2, the group served 34 unique individuals in the second quarter having served a total of 54 unique individuals over the last 5 months. The weekly group is very well attended, and we have worked out processes for providing verification for attendance to RCO's and other treatment providers. The group is open to all pathways for recovery and is focused on inspiring hope in one's recovery.

Our PRO team continues to work to expand relationships with Riverside Regional Jail. This partnership is growing into a collaborative effort to support Chesterfield residents who are coming out of incarceration. As part of this collaboration, we have held two speaker events at RRJ, having impacted about 220 individuals.”

Reminder to Click "Submit" When Completing SUPRT

As a reminder for all submitters as SOR IV Year 2 is coming to a close, please check that you all are clicking "submit" at the end of each survey to ensure that completed SUPRT surveys are accurately tracked and credited. This final step confirms the completion process and guarantees that all SUPRT baselines are properly recorded on your weekly tracking sheets, which helps track when follow-ups are due. Additionally, clicking “submit” at the end prompts a confirmation email to be sent (if requested). If you do not click submit, the survey will not count.

Steps to Follow:

1. Complete the SUPRT survey as usual.

2. Before closing the survey, make sure to click through to the end and click the "submit" button, as shown below in the bottom right corner of the first image.

3. Once submitted, the completed SUPRT will be recorded and you will receive a confirmation email (if requested). The page after submission should also have a link for you all to download a PDF of the submission, as shown below in the second image. The survey should then appear in your next tracking sheet.

If you have any questions or need assistance, please don't hesitate to reach out to our TA Team at SORSupport@omni.org.

Omni SOR Kudos: Eagles Nest Regeneration and Planning District 1

We want to continue to highlight CSBs/agencies that are excelling at completing SUPRT A and C surveys, engaging and supporting clients, and demonstrating a ‘spirit of inquiry’ when working with our TA Team on SUPRT administration issues.

This month, we’re giving a special kudos to the Eagles Nest Regeneration and Planning District 1 teams!

• Eagles Nest Regeneration has completed 38 SUPRT baselines so far in year 2 of the SOR grant, and all of those clients have also completed the SUPRT C survey.

• Planning District 1 has completed 16 6-month SUPRT surveys so far, and 14 of those clients have also completed the SUPRT C survey.

We also want to give a special shoutout to Debbie Moore from Planning District 1 for her continuous spirit of inquiry and for ensuring that all client surveys are kept on track for her team.

As a reminder, the Client Engagement Sheet resource provides clients with more information on the SUPRT C, why they have been asked to complete it, and how it benefits them. It can be a great tool to encourage participation.

If you have questions or need support with any aspect of SUPRT administration, please reach out to our Omni team at SORsupport@omni.org. We are happy to help!

SUPRT Refresher Training Materials Now Available!

Greetings! Many thanks to all who attended the SUPRT Refresher training on July 13th. We hope that this refresher session provided additional clarity around the various processes for the SUPRT tool and the resources Omni provides so that you all can continue providing essential services with confidence.

The follow-up materials for the refresher training are now available. Please click here to watch the recording of the training. To access the slides, please click here - we have included an additional page at the end of the slide show that summarizes all the documents and links we shared during the presentation.

If you have any questions regarding the recording or resource materials, please feel free to reach out to us at SORSupport@omni.org!

Omni SOR Support Team

SOR Success Story Highlight: Virginia Beach and Western Tidewater CSB

Across the region, SOR-funded partners continue to prioritize holistic treatment and recovery for the individuals they serve - addressing not only substance use, but also the underlying barriers to sustainable recovery, such as housing and transportation. This month, we want to recognize Virginia Beach and Western Tidewater CSB for their success in helping clients obtain stability through their programs with the support of SOR funding.

We continue to be proud partners in supporting the vital services that you all provide for your communities, and we look forward to spotlighting additional success stories from CSBs and agencies in the coming months. If you have a SOR Treatment or Recovery success story you would like us to highlight, please don’t hesitate to share it with us at SORSupport@omni.org!

Virginia Beach:

“Virginia Beach was working with an individual who is on Suboxone for OUD. He was staying in a homeless shelter during the winter. The individual was experiencing a medical issue but was reluctant to go to the ED because he feared he would not get housing. His fears were based on reality. The program requires individuals to be at a specific location at a specific time. With SOR funding available, he was assured he would be put up in a hotel after his ED appointment. This alleviated his fears and he went to the ED. He was released from the ED late in the evening and, had this not been the plan, he would have had to sleep outside. He was diagnosed with a major medical condition and being in the cold weather would not have been good for him. He stayed in the hotel until he could be transitioned into permanent housing. He now has his own room in a shared house. He remains on his MAT, has not used any opioids in many months, attends the Drop In Center and participates actively in the OBAT. He often shares his appreciation for the funding and help in getting into permanent housing.”

Western Tidewater CSB:

“We received a client over a year ago. When the client entered our care, they were facing multiple barriers that made a successful discharge uncertain. Through coordinated planning, consistent communication, and personalized support, the care team addressed each challenge step by step. The client gained confidence, stability, and the resources needed to transition safely forward.

As a result, the client was successfully discharged with a clear plan, a strengthened support network, and the tools to maintain progress marking a meaningful milestone in their recovery and a positive outcome of the SOR program.”

SUPRT Tracking Sheet Update – Technical Issue Resolved

We want to follow up regarding a technical issue on our end that occurred on 6/1 and affected the accuracy of your SUPRT tracking sheets and email updates. Specifically, the issue caused completed surveys to not display correctly.

We're happy to share that the issue has been resolved and updated, accurate tracking sheets and email updates have been sent out today. Please disregard any SUPRT tracking sheets or email updates you received on 6/1, as that information was not fully accurate.

We sincerely apologize for any confusion or inconvenience this may have caused. Please don't hesitate to reach out with any questions. We're happy to help at SORSupport@omni.org.

Register Now: SUPRT Refresher Training July 13th

Register in advance for the SUPRT Refresher Training on July 13th, here:

Omni SUPRT Refresher Training

It has been over six months since the Substance Abuse and Mental Health Services Administration (SAMHSA) transitioned from the GPRA to the SAMHSA Unified Performance Reporting Tool (SUPRT). We’ve been grateful to assist in making this transition as smooth as possible.

Omni will host a SUPRT Refresher Training on Monday, July 13th, 2026, from 12:30 to 2:00 PM ET. This session will go through the essential information provided in our initial November SUPRT training, as well as offer some insights and lessons learned since the start of SUPRT. This refresher training will also highlight the technical assistance tools the Omni team produces to help you track and submit your data, submission timelines, client tracking procedures, and best practices for administering the SUPRT survey.

This training is open to all CSB and agency staff who wish to brush up on skills and address any lingering questions since the launch of the tool in October, but we especially encourage representation and participation from any CSBs or agencies who recently joined the SOR grant, or have new staff. Any staff who provide or oversee SOR-funded services are also welcome.

After registering, you will receive a confirmation email with details on how to join the session.

If you have any questions, please reach out to Omni at SORSupport@omni.org. We look forward to seeing you at the SUPRT refresher session!

SUPRT Tracking Sheet & Email Updates

Please disregard the tracking sheet and email updates regarding your SUPRT surveys sent earlier today. That information was not fully accurate due to a technical issue on our end, that have resulted in completed surveys not showing up.

We sincerely apologize for any inconvenience this has caused. We are working diligently to resolve this issue and will send out another email once it is fixed and new tracking sheets and updates are available.

Please don't hesitate to reach out if you have any questions at SOR Support@omni.org.

Omni Kudos to Northwestern Community Services!

Each month, we like to recognize CSBs and agencies that are leading the way in completing SUPRT A and C surveys, supporting clients through the process, and bringing a 'spirit of inquiry' to their work with our TA Team.

This month's kudos goes to the Northwestern Community Services (CSB) team! Northwestern has completed 46 SUPRT 6-month follow-ups so far in Year 2 of the grant, and 42 of those clients successfully completed a SUPRT C assessment. That's an outstanding client engagement rate of 91%, and it reflects a strong commitment to maintaining client relationships over time.

Lastly, A big thank you to all CSBs and agencies for your continued work this year. We know SUPRT administration can be challenging, but the impact you're making in your communities is real and meaningful. Keep an eye out for details on our upcoming July SUPRT refresh training — more information coming soon!

As always, the Omni team is here if you have questions or need support with any aspect of SUPRT administration — reach out anytime at SORsupport@omni.org.

SOR Success Story Highlight: Norfolk CSB and New River Valley Community Services

Across the region, SOR-funded partners continue to prioritize comprehensive treatment and recovery networks by forming strategic and valuable partnerships with external entities to best serve their clients. One way CSBs and agencies have demonstrated their commitment to these partnerships is through building relationships with local jails. Collaborations like these help build a network of care as clients navigate the correctional system and ensure that they receive the treatment they need in all settings. This month, we want to recognize Norfolk CSB and New River Valley Community Services for their success in strengthening such partnerships and we invite you to read the uplifting stories provided by the CSBs below.

We continue to be proud partners in supporting the vital services that you all provide for your communities and look forward to highlighting additional success stories from CSBs and agencies in the coming months. If you have a SOR Treatment or Recovery success story you would like us to highlight, please don’t hesitate to share it with us at SORSupport@omni.org!

Norfolk CSB:

"This quarter marked a major milestone for the Peer Services department as they received formal approval to begin providing outreach and recovery support inside Norfolk City Jail. This achievement reflects months of collaboration, preparation, and relationship building with jail leadership, all driven by a shared commitment to improving access to recovery resources for justice-involved individuals.

With this approval, Peer Specialists are now able to meet directly with incarcerated individuals, offering peer-led support, recovery planning, and linkage to treatment services prior to release. Early engagement is a critical factor in reducing relapse and recidivism, and this new access allows the team to reach individuals at a pivotal moment in their recovery journey.

The initiative has already generated strong interest within the facility, with staff expressing appreciation for the added support and participants reporting increased hope and motivation. By bringing lived experience-based recovery services behind the walls, the Peer Services department is helping bridge gaps in care and strengthening the continuum of support for some of the community’s most vulnerable residents.

This expansion represents not only a departmental success but a meaningful step forward for recovery-oriented care in the region. The team looks forward to continued partnership with Norfolk City Jail and to supporting individuals as they prepare for successful reentry and long-term recovery."

New River Valley Community Services:

“With SOR funds we have increased staff in our local jail. We have increased screening for substance use in the jail, so clients have faster access to MAT, counseling, and peer support. Our staff work closely with the Jail staff to decrease barriers to treatment. With this increase in staff, we are able to work closely with post-jail services to increase community support for clients which includes housing, CM services, peer support services, and transportation.”