As our team reviews SUPRT survey data, we have identified an uptick in clients with multiple open episodes of care, which indicates that a record closeout was not completed for the previous episode before a new one was started.
An episode of care refers to the period of time during which a client is actively enrolled in services, beginning with a Baseline SUPRT survey near the time they began receiving services and ending with a Record Closeout SUPRT survey when they stopped receiving services.
Please keep the following in mind:
Each client should only have one active episode of care at a time.
In your weekly tracking sheets, a closed episode of care (i.e., any episode of care associated with a Record Closeout SUPRT survey) will show as a grayed out row in the spreadsheet.
If a client has left services and later returned, a Record Closeout SUPRT survey must be completed before entering a new Baseline SUPRT survey for that client. The same unique Client ID must be used for the new episode of care.
If a Record Closeout is not completed, the next Baseline SUPRT survey will appear as a new episode of care and a new row for that Client ID in your agency’s tracking sheet.
This will be flagged as an error in your tracking sheet with the following note: “Client is missing a record closeout before starting their second episode of care. Please add in the record closeout survey for this client. If you have any questions or concerns about the survey displayed here, please reach out to Omni.”
If you have any questions, please don't hesitate to reach out. Thank you to all CSBs and agencies for your continued diligence in ensuring all survey data is accurate!