For this month's Kudos, we would like to highlight Chesapeake Integrated Behavioral Healthcare; this agency has demonstrated a high interview follow-up rate of 75%. This rate is on target to hit the 80% Follow-up Interview rate that SAMHSA guides.
We acknowledge that Follow-up Interviews can be tricky and challenging to capture. To support other CSBs and agencies, Chesapeake Integrative Behavioral Healthcare was able to share some of their best practices and tips with us:
“I think the key to a successful follow-up starts with making a good connection during the initial interview. I often use humor to lighten up the serious and intrusive questions. It helps also to stress just how valuable their opinion is to us and that the survey helps us to continue providing some much-needed services. Being successful with follow-ups also requires flexibility, which means that I have to meet them on their time. I will often get asked can you call me back after work around 6p? I simply say, “yes” I sure can, even though it's often outside of my normal work hours." --Kattrell Lewis
We congratulate Kattrell and the Chesapeake Integrated Behavioral Healthcare team as they continue to engage and support their clients in their treatment journey and support OMNI in the "spirit of inquiry."
We know that everyone is working hard toward meeting their Follow-up Interview rate of 80%. We also want to remind everyone of two resources:
There’s an optional Word document tool to help CSBs and agencies keep track of clients. This tool is called the Client Locator Form. Download it and use it to support your tracking.
We also have the client-facing Engagement Information Sheet to better inform clients about the GPRA process and encourage buy-in.
If you have questions about this or need support with any aspect of GPRA administration, please get in touch with our team at OMNI: SORsupport@omni.org. If you have any tips to share, let us know those, too, and we can pass those on!